Terms of Service

1. What the service is

28 Days Weight Loss provides personalised fasting and nutrition guidance prepared and adjusted by certified human coaches, delivered through text-based coaching inside the app. There are no calls or video sessions.

The service is a wellness program, not medical care. Your coach is not your doctor, and nothing in the app is medical advice, diagnosis, or treatment. Always consult your GP or qualified healthcare provider before starting any weight loss or fasting program, and about any medical condition or medication.

2. Eligibility and safety

You must be at least 18 years old to use the service.

The service is not suitable during pregnancy. If your health answers indicate the program is not safe for you, we may adapt your plan to a more conservative version or decline to provide parts of the program. This is a safety measure, not a judgement.

You agree to answer health screening questions honestly. Your plan is built from your answers, and inaccurate answers can make it unsafe for you.

3. Subscriptions and billing

Plans are billed monthly in US dollars via Stripe, our payment processor. Prices are shown before you pay. Your subscription renews automatically each month until you cancel.

You can cancel anytime from your account. Cancel anytime from your account. When you cancel, coaching continues to the end of the paid period, no further charges are made, and you keep any plans already delivered to you.

4. Money-back guarantee

Your 7-day money-back guarantee starts when your first coach-prepared meal plan is delivered, so you get a real week to try the support.

Full details, including how to request a refund, are in our Refund Policy.

5. Coaching service levels

Coaches respond during coaching hours (6am–10pm across regions), within the response window of your plan. Coaching is a human service: replies are written by a person, which is why they are not instant.

Fair use applies to coaching on all plans. The service is designed for genuine personal coaching, not unlimited on-demand messaging for third parties.

6. Your content and conduct

You keep ownership of the information you share with us. You agree not to abuse, harass, or attempt to contact coaches outside the platform, and not to use the service for anyone other than yourself.

7. Disclaimers and liability

Weight loss results vary between individuals and are not guaranteed. We provide the service with reasonable skill and care, but to the maximum extent permitted by law we are not liable for indirect or consequential losses arising from use of the service.

Nothing in these terms limits rights you have under applicable consumer law that cannot be limited by contract.

8. Changes and contact

We may update these terms as the service evolves. If a change is material, we will notify you by email before it takes effect. Continued use after notice means you accept the updated terms.

Contact: support@28daysweightloss.com.